terms & conditions

by using this site you agree to be bound to the terms & conditions as stated below

Passwords

Emma Thurlow Photography shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account. Emma Thurlow Photography shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Products

Products are displayed as accurately as possible however the apparent colour of the images may vary slightly from one screen to another due to personal settings. Therefore slight variations may exist in print colours compared to what you viewed online. Slight clipping of prints may occur due to mounting although this is always kept to the absolute minimum.

Availability

Every effort is made to ensure that this website shows the true availability of stock however please remember that Emma Thurlow Photography produces each print made to order and holds a limited stock at their small home studio, therefore there may be a 7-10 day turn around for some prints. By placing an order you agree to this delivery time frame although if you require a print sooner, please contact Emma via the Contage Page and she will do all she can to fulfill your order quicker. 

Payments

Emma Thurlow Photography accepts online payments through their shop checkout using PayPal, which does accept most credit and debit cards. Payment in full must be received prior to dispatch of orders. Orders will be acknowledged by email once complete.

Postage

Emma Thurlow Photography currently offers first class tracked delivery throughout the UK which is priced at £10 per order. Each print is individually packaged to ensure it reaches you in perfect condition although multiple prints of the same size will be stacked together where possible. For large print orders or business enquiries please contact Emma directly and she will quote you the best price. Emma is happy to post world-wide, however the mounted prints are large to post so please contact her to order and find out the cost.

Delivery

Orders are dispatched within 7-10 working days due to Emma producing and packaging each order herself and only being able to hold limited stock at her home studio. If you require the print quicker than this please contact Emma and she will do all she can to fulfill your order quicker. Emma shall not be liable to any person for loss or damage which may arise from not receiving the order on a specified day. 

Damaged Items - Returns

 If for any reason you are not happy with your purchased item, please contact Emma Thurlow Photography within 14 days of purchase to discuss your options. If the item is damaged or an incorrect product is received by yourself, Emma Thurlow Photography will exchange the item free of charge once it has been returned to them and will refund your postage costs for returning the product. For all returns, it is recommend that the customer obtains a certificate of posting, as Emma Thurlow Photography cannot accept responsibility for items lost in transit and refunds cannot be given until the item is returned to them. This does not affect your Statutory Rights.

Copyright

Purchase of a print does not imply ownership of the image. Images may not be used in a commercial capacity or reproduced for any purpose unless permission has been sought and agreed in advance in writing. Please note, Emma Thurlow Photography retains copyright and full reproduction rights and any use of their website or it's contents, images, design including copying, storing, modifying, reproducing other than for personal non commercial use without prior written permission is strictly prohibited.

Contacting Emma Thurlow Photography

If you have any questions about Emma Thurlow Photography, the practices of this site, or your dealings with this site, please contact Emma through the Contact Page or via the methods below:

[email protected]

07969464951

www.emmathurlowphotography.co.uk